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1. Value added services means
(1)
Costlier products
(2)
More number of products
(3)
Additional services
(4)
At par services
(5)
New products
2. The USP of a Current Account is
(1)
High minimum balance
(2)
No restrictions on transactions
(3)
No interest payable
(4)
Restricted deposits
(5)
Any number of accounts
3. Situation Analysis is useful for
(1)
SWOT Analysis
(2)
Analysis of sales persons’ performances
(3)
Analysis of capital markets
(4)
Staff placement
(5)
Area allocation
4. RTGS
facility can be best canvassed among ___.
(1)
Inter-state traders
(2)
Tailors
(3) Carpenters
(4)
Politicians
(5)
Film stars
5. ‘USP’
of a product connotes
(1)
High selling features of a product
(2)
Drawbacks of a product
(3)
New additions to a product
(4)
Efficient staff
(5)
Large organisation
6. CRM
(Customer Relationship Management) is ___
(1)
a pre-sales activity
(2)
a tool for lead generation
(3)
an ongoing daily activity
(4)
the task of a DSA
(5)
customer complaints
7. Recurring
accounts can best be canvassed among ___
(1)
Farmers
(2)
Traders
(3)
Salaried persons
(4)
Minors
(5)
Students
8. ELSS
means ___
(1)
Entry Load Shares Scheme
(2)
Entry Load Starting Shares
(3)
Equity Linked Savings Scheme
(4)
Equity Linked Shares Sold
(5)
Employee Level Salary Scheme
9. Societies
and Trusts are the target groups for opening ___
(1)
Current Accounts
(2)
Savings Accounts
(3)
Car Loan Accounts
(4)
Corporate Loan Accounts
(5)
Education Loan Accounts
10. De-mat
accounts are useful for
(1)
Online trading of shares
(2)
Locker operations
(3)
ATMs
(4)
Quick sanction of loans
(5)
Export transactions
ANSWER KEY :
1.
(3) 2. (2)
3.
(1) 4. (1) 5. (1) 6.
(2)
7.
(3) 8. (3) 9. (1) 0.
(1)
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